Resume/CV of Don Kim, PMP
Los Angeles, CA
(866) 720-9245
info@donkim.info
Profile
Results-driven business professional with over 10 years experience of
successful accomplishments in diverse industries ranging from finance,
retail, health care and IT, with a strong concentration for the past 5 years
in project management, business analysis and software development in the IT
industry. I have repeatedly outperformed in the face of getting major
projects and programs done on time and within budget, and accomplished this
in diverse markets and challenging economic conditions with proven ability
to deliver substantial revenue, productivity, and quality improvements.
I am also fully knowledgeable in formal project management methodologies and
have earned a Project Management Professional (PMP)
certification from the Project Management Institute
(PMI). I have a deep understanding of and
successfully applied current industry best practices such as PMBOK, Agile,
Scrum, Lean and XP as well as in-depth, hands-on technical knowledge of
enterprise project management systems such as Planview Enterprise and
Microsoft EPM Project Server as well as development environments such as
Oracle, MS SQL Server, Visual Studio and .Net.
Summary of Major Achievements
-
Lead the initiative, research and hands-on
development of web based seat charting application for Ticketmaster and
had a fully functional prototype 2 weeks ahead of
schedule.
-
Project leader and lead technical developer for
an automated QA testing system that eliminated the need
for manual building and deployment of web applications developed
internally for clients.
-
Reduced inventory loss by
23% and increased overall sales by
12% for a retail car wash franchise within
3 months of implementing a new IT infrastructure.
-
Developed the first of its kind
online mailbox management system for the retail mail and parcel centers
that increased mailbox renewal by over 80%.
Licenses
and Certifications
-
Project Management Professional
(PMP) - 2007
-
Certified Planview
Trainer (Enterprise v9) - 2008
-
Certified
ScrumMaster (CSM) -
2008
-
Certified Technology
Specialist: Microsoft Project 2007
- 2008
Areas of Expertise and
Proficiencies
PROJECT MANAGEMENT
|
BUSINESS ANALYSIS
|
TECHNICAL SKILLS
|
Full SDLC/PDLC Methodologies
|
Requirements Definition
|
Technology Frameworks: MS .Net 1.0 - 2.0,
COM/ActiveX, J2EE
|
Scope and Requirements Definition
|
QA Strategy and Initiatives
|
Programming Languages: C/C++/C#, Java, Python,
Ruby
|
Project Tracking/Reporting
|
Technical Specifications
|
Databases: MS SQL 2000/2005, MySQL, Oracle
|
Business Process Reengineering
|
Data/Object/Process Modeling
|
Web Technologies: Flash, HTML, CSS
|
Tactical and Strategic Planning
|
Rapid Prototyping
|
Modeling: UML, Visio
|
Cross-Functional Team Management
|
Technical Writing
|
Productivity Applications: Planview, MS Project,
Word, Excel, Powerpoint
|
Technology Integration
|
Needs Analysis
|
Design Tools: Dreamweaver, Photoshop,
Illustrator
|
Professional Experience
Sr. Program/Project Manager,
Health Net, Inc., Woodland Hills, CA 2007 - Present
Business Analyst and Technical Lead,
IT Strategists, Inc., Los Angeles, CA, 2006 - 2007
-
Consultant in charge of analyzing system
architecture, evaluation business process and needs, and delivering custom
software solutions to a variety of clients.
-
Lead research, feasibility and requirements analysis
for the development of a R&D web based seat charting project for
Ticketmaster.
-
Defined the scope of the seat charting project
based on the organizational needs to meet Ticketmaster's projected
expectations.
-
Identified and documented high-level risks,
assumptions and constraints using researched data and expert judgment.
-
Worked and lead the development efforts to
deliver a working prototype seat charting application, using Flex 2 and
Flash 9 for the Web UI, asp.net web services for the middle layer, and
SVG/XML for the data model.
-
Application was carefully designed and built
from the ground up to conform to the industry standard MVC design
pattern, for maximum extensibility and maintainability.
-
Applications was delivered 2 weeks ahead of
schedule.
-
Oversaw requirements gathering and lead the work for
the re-design of a major ecommerce web site for Dean and Deluca.
-
Work included exhaustive competitive research of
ecommerce sites of similar industry, wireframe prototypes using Visio,
and the HTML design for the core web page used in the Asp.net 2.0 master
pages.
-
Project and technical lead for an internal Quality
and Assurance project that eliminated the need for manual building and
deployment of web applications developed internally for clients.
-
Project utilized open source applications such
as CruiseControl.net for the continuous integration of automated builds
and Nant scripts to automate the Source Safe retrieval, build out and
deployment of source code.
-
Implemented web based reports into
CruiseControl.net to evaluate performance and quality metrics for unit
tests, code duplication, and outputs for other customized tool sets used
internally such as FxCop.
Business Consultant and Project Manager,
Ojai Spring Car Wash, Inc., Ojai, CA, 2005 - 2006
-
Evaluated business operations and identified key
problem areas in merchandising, inventory and sales.
-
Developed detailed documentation of my
evaluation and analysis, which was reviewed with key stakeholders to
gain buy-in and requirements for the success of improving business
operations.
-
Received budget approval to overhaul the
existing IT systems in place and was in charge of hardware and software
procurement.
-
Implemented an all-inclusive third party
Point-of-Sale system, including real-time inventory management, supply
orders from vendors, customer and vendor management, and Crystal based
reports of transactions and sales history.
-
Employed packaged applications, including CRE's
POS solution, as well as Microsoft SQL 2005, Windows Server 2003, and
PCAnywhere for remote access and support.
-
Assigned as project manager and technical lead for a
custom in house oil and lube management system referred to as
"Lubeware".
-
Is used to input customer contact information,
as well as vehicle and transaction information, including oil and brands
used, additional services performed, as well as tender type and amount
paid.
-
Sends automated emails to customers for
notifications.
-
Contributed and lead the whole SDLC, including
gathering and documentation of functional and technical specifications
as well as implementing the technical system: utilized Visual Studio
2005, Winforms/C# for the client UI, and MS SQL 2005 for the database.
-
Within only 3 months of the completion of the above
projects, we were able to cut inventory loss by 23%, increase transaction
speed by 18% and improve overall sales by 12%.
Managing Partner and Co-Founder, Postalcomm,
LLC., Aliso Viejo, CA, 2001 - 2005
-
Built a successful retail mail and parcel, print and
graphic design center from the ground up and increasing sales by 20-30% each
quarter since opening by providing excellent customer service, high quality
products, and business value.
-
Was head of planning, execution and management of
several major projects, including center remodeling, marketing campaigns,
and information technologies which increased the visibility of the center,
targeted and defined the market demographics, and determined the advertising
placement.
-
Built the company website at
www.postalcomm.biz
as well as a web based mailbox management system that tracked packages and
mail received for customers, that automatically notified customers by email
when the packages arrived.
-
The center was the first of its kind to offer
such a feature in the industry and was the major impetuous for the
increase in mailbox renewal by over 80%.
-
Was profiled in The Orange County Register, Aliso
Viejo section "In The Spotlight" as a business to watch for in 2003.
Owner and General Manager, Arco AM/PM, Apple
Valley, CA, 1998 - 2001
-
Owner and general manager of a highly successful gas
station and convenience store which was ranked amongst the top 5 highest
first year sales in franchise history for the High Desert area.
-
Maintained expenses below budget through accurate
planning, waste reduction, efficient purchasing, and cost-effective
operating procedures.
-
Accountable for budgeting, cost control, payroll,
general accounting, and full profit and loss.
-
Recruited, hired, supervised, scheduled, and
motivated a staff of up to 12 employees, as well as training service staff
to enhance customer service and increase profits through suggestive selling.
-
Distinguished member of the Apple Valley Chamber of
Commerce and winner of "Highest Sales Tax Generator" of gas stations for
Apple Valley in 2000 and 2001.
Sales Representative and Analyst, Deutsche
Financial Services, Newport Beach, CA, 1996 - 1998
-
Served as commissioned sales representative with
annual sales exceeding $1.5 million that was achieved by developing strong
customer rapport, identifying opportunities, and targeting a highly focused
market demographics.
-
Selected to overhaul the existing CRM application
Telemagic, to automate the process of capturing sales leads and customer
information and processing of advertising letters by mail merge using Fox
Pro and Word via Macros/VBA.
-
Programmed a highly customized Excel spreadsheet
application that allowed employees to perform complex interest rate
calculations and amortization schedules with ease, that was used throughout
the California and Florida offices.
Education
University of California at Irvine
-
Bachelor of Arts
-
Double major in Philosophy and Comparative
Literature in 1996
-
Minor in Mathematics in 1996
Professional
Affiliations
-
Project Management Institute
(PMI) -
Member since October 2006
-
Project Management Institute, Los
Angeles Chapter
(PMI-LA)
- Member since October 2006
-
Instructor for Fall 2007 PMP Prep Workshop -
Topics: Time and Quality Management