Resume/CV of Don Kim, PMP

Los Angeles, CA

(866) 720-9245

info@donkim.info

Professional Experience

Sr. Program/Project Manager, Health Net, Inc., Woodland Hills, CA 2007 - Present

• Responsible for leading a project team through the successful execution of large, complex projects involving sub-project managers and multiple project plans.
• Partner with project sponsors and technical teams to evaluate client’s business requirements and develop approaches and solution alternatives.
• Develop business requirements into the form of a project charter or project scope document, and manages project infrastructure through the creation, collection, and maintenance of project documentation in accordance with standards established by the Program Management Office (PMO).
• Manage project deliverables and objectives and work with operation units to forecast manpower requirements as necessary.
• Develop cost/benefit analysis, project budgetary information (including ROI), and any capital requirements as necessary.
• Create an overall project plan using project management tools as appropriate, integrating project plans from multiple sources to create cohesive plan with identifiable critical path, task dependencies, and major milestones.
• Manage the agreed project plan (including full scope management in conjunction with other I.S. management and project sponsor).
• Continually review project workflows and processes. Work closely with members of the Enterprise Solution Office and Health Net corporate PMO to ensure adherence of and improvement to the Project Management methodology, recommending new or changed processes as appropriate.
• Work with client business units as a customer liaison to participate in relations building and is involved in business unit strategic and tactical planning.

• Perform post-project reviews to close project and to address post-project related issues, concerns, and improvement areas. Mentors project teams on best practices based on lessons learned.
  

• Planview Enterprise 9 application Program/Project Manager Analyst, Trainer and lead Technical SME.
  

• Offer Project and Program Manager user support to Health Net Project Managers and Program Managers utilizing the application. 
• Conduct Planview project managers and resource manager training classes on site in Woodland Hills, CA and affiliate offices.
• Lead technical SME that provides oversight, administration support, and configuration/customization for Planview application.
  

Business Analyst and Technical Lead, IT Strategists, Inc., Los Angeles, CA, 2006 - 2007

• Consultant in charge of analyzing system architecture, evaluation business process and needs, and delivering custom software solutions to a variety of clients.
• Lead research, feasibility and requirements analysis for the development of a R&D web based seat charting project for Ticketmaster. 
  
  • Defined the scope of the seat charting project based on the organizational needs to meet Ticketmaster's projected expectations. 
  • Identified and documented high-level risks, assumptions and constraints using researched data and expert judgment.
  • Worked and lead the development efforts to deliver a working prototype seat charting application, using Flex 2 and Flash 9 for the Web UI, asp.net web services for the middle layer, and SVG/XML for the data model. 
  • Application was carefully designed and built from the ground up to conform to the industry standard MVC design pattern, for maximum extensibility and maintainability. 
  • Applications was delivered 2 weeks ahead of schedule.
• Oversaw requirements gathering and lead the work for the re-design of a major ecommerce web site for Dean and Deluca. 
  
  • Work included exhaustive competitive research of ecommerce sites of similar industry, wireframe prototypes using Visio, and the HTML design for the core web page used in the Asp.net 2.0 master pages.
• Project and technical lead for an internal Quality and Assurance project that eliminated the need for manual building and deployment of web applications developed internally for clients. 
  
  • Project utilized open source applications such as CruiseControl.net for the continuous integration of automated builds and Nant scripts to automate the Source Safe retrieval, build out and deployment of source code. 
  • Implemented web based reports into CruiseControl.net to evaluate performance and quality metrics for unit tests, code duplication, and outputs for other customized tool sets used internally such as FxCop.

• Evaluated business operations and identified key problem areas in merchandising, inventory and sales. 
  
  • Developed detailed documentation of my evaluation and analysis, which was reviewed with key stakeholders to gain buy-in and requirements for the success of improving business operations.
  • Received budget approval to overhaul the existing IT systems in place and was in charge of hardware and software procurement.
• Implemented an all-inclusive third party Point-of-Sale system, including real-time inventory management, supply orders from vendors, customer and vendor management, and Crystal based reports of transactions and sales history. 
  
  • Employed packaged applications, including CRE's POS solution, as well as Microsoft SQL 2005, Windows Server 2003, and PCAnywhere for remote access and support.
• Assigned as project manager and technical lead for a custom in house oil and lube management system referred to as "Lubeware". 
  
  • Is used to input customer contact information, as well as vehicle and transaction information, including oil and brands used, additional services performed, as well as tender type and amount paid.
  • Sends automated emails to customers for notifications.
  • Contributed and lead the whole SDLC, including gathering and documentation of functional and technical specifications as well as implementing the technical system: utilized Visual Studio 2005, Winforms/C# for the client UI, and MS SQL 2005 for the database.
• Within only 3 months of the completion of the above projects, we were able to cut inventory loss by 23%, increase transaction speed by 18% and improve overall sales by 12%.

• Built a successful retail mail and parcel, print and graphic design center from the ground up and increasing sales by 20-30% each quarter since opening by providing excellent customer service, high quality products, and business value.
• Was head of planning, execution and management of several major projects, including center remodeling, marketing campaigns, and information technologies which increased the visibility of the center, targeted and defined the market demographics, and determined the advertising placement.
• Built the company website at www.postalcomm.biz as well as a web based mailbox management system that tracked packages and mail received for customers, that automatically notified customers by email when the packages arrived. 
  
  • The center was the first of its kind to offer such a feature in the industry and was the major impetuous for the increase in mailbox renewal by over 80%.
• Was profiled in The Orange County Register, Aliso Viejo section "In The Spotlight" as a business to watch for in 2003.

• Owner and general manager of a highly successful gas station and convenience store which was ranked amongst the top 5 highest first year sales in franchise history for the High Desert area.
• Maintained expenses below budget through accurate planning, waste reduction, efficient purchasing, and cost-effective operating procedures.
• Accountable for budgeting, cost control, payroll, general accounting, and full profit and loss.
• Recruited, hired, supervised, scheduled, and motivated a staff of up to 12 employees, as well as training service staff to enhance customer service and increase profits through suggestive selling.
• Distinguished member of the Apple Valley Chamber of Commerce and winner of "Highest Sales Tax Generator" of gas stations for Apple Valley in 2000 and 2001.

• Served as commissioned sales representative with annual sales exceeding $1.5 million that was achieved by developing strong customer rapport, identifying opportunities, and targeting a highly focused market demographics.
• Selected to overhaul the existing CRM application Telemagic, to automate the process of capturing sales leads and customer information and processing of advertising letters by mail merge using Fox Pro and Word via Macros/VBA.
• Programmed a highly customized Excel spreadsheet application that allowed employees to perform complex interest rate calculations and amortization schedules with ease, that was used throughout the California and Florida offices.

• Bachelor of Arts
• Double major in Philosophy and Comparative Literature in 1996
• Minor in Mathematics in 1996

• Project Management Institute (PMI) - Member since October 2006
• Project Management Institute, Los Angeles Chapter (PMI-LA) - Member since October 2006
  • Instructor for Fall 2007 PMP Prep Workshop - Topics: Time and Quality Management